Case desk open 24 hours, Monday to Saturday
Fund recovery since 2016
Summit is a recovery firm staffed by former bank fraud investigators, chargeback analysts and blockchain forensic specialists. We file the disputes, trace the funds and force the institutions in the payment chain to answer.
No upfront retainer. Assessment is free and confidential.
Case desk snapshot
Time limits are strict. Wire recalls work best within 72 hours and most card disputes expire 120 days after the transaction.
What we recover
The right instrument depends entirely on the payment rail. A card payment, a SWIFT wire and a crypto transfer each need a different filing, a different counterparty and a different deadline.
Formal Visa, Mastercard and Amex dispute filings for unauthorised, misrepresented or undelivered transactions.
Recovery work against unlicensed brokerages, fake trading platforms, boiler rooms and Ponzi-style schemes.
Blockchain forensics that follow stolen coins across wallets, mixers and bridges to a compliant exchange.
Fast recall action on SWIFT, SEPA, ACH and Faster Payments transfers sent under deception.
Discreet casework for long-running relationship, task-scam and pig-butchering losses.
Referral to vetted counsel and formal complaints when financial channels are exhausted.
Why claims fail without help
Banks refuse claims because the wrong reason code was used, the evidence arrived incomplete, the deadline passed while the victim waited on a call-back, or the narrative did not match the network's definition of the fraud. None of those are questions of whether you were actually defrauded.
Banks decide on documents, not sympathy. Every filing we make is built around the reason codes and evidence standards the reviewing institution actually applies.
Fraudsters are unreachable. Their acquiring banks, processors and licensing bodies are not, and those are the parties that can return your money.
We decline cases we do not believe are recoverable and tell you why. An accurate no on day one is worth more than an expensive maybe.
Case files are encrypted, access is limited to your assigned officers, and nothing is shared outside the institutions handling your dispute.
The casework
Every stage is logged in your client portal with dates, submissions and responses, so you always know exactly where the claim stands.
Tell us what happened, how much was lost and how it was paid. A case officer reviews the file and tells you honestly whether the loss is recoverable and by which route. There is no charge and no obligation.
Within 24 hours
We build the payment ledger, gather statements, correspondence, wallet addresses and platform records, and confirm every dispute deadline that applies to your case.
2 to 5 business days
Chargebacks, recall instructions, processor complaints and regulatory filings go out under a documented strategy. Every submission is logged in your client portal.
Days 5 to 20
Merchants and banks push back. We answer representments, escalate to pre-arbitration, and take refusals to the ombudsman or regulator where the decision is wrong.
4 to 16 weeks
Recovered funds are returned to your own verified bank account, never through us as an intermediary. You receive a closing report covering everything that was filed.
On approval
If it happened today
What you do today materially changes what can be recovered later. Work through this list before anything else, whether or not you engage us.
Stop every further payment. No legitimate recovery requires you to send more money first.
Photograph and export everything: chats, emails, invoices, platform screens, wallet addresses and receipts.
Call your bank or card issuer today and ask for the transaction to be blocked, recalled or disputed in writing.
Change the passwords on your email and banking accounts and turn on two-factor authentication.
Report the loss to your national fraud reporting body and keep the reference number.
Open a case file with us so the dispute deadlines are calculated before they expire.
Inside the work
Analysts cluster wallet activity and follow stolen assets through bridges and mixers to a regulated exchange where a freeze can be requested.
One named officer owns your file end to end, in your time zone, and answers directly rather than routing you through a call queue.
When a bank refuses a valid claim, the file goes to the ombudsman or regulator with the complaint already drafted and evidenced.
Client outcomes
I lost eleven months of savings to a trading platform that looked completely legitimate. Summit told me on day one which payments were realistically recoverable and which were not. Four months later £38,000 came back.
The chargeback my bank had already refused twice was overturned at pre-arbitration. What made the difference was the evidence file they put together, not persistence on the phone.
They traced the crypto to an exchange, filed the freeze request and kept me updated in the portal the entire time. I never once had to chase anyone for an answer.
Client portal
Register once and every claim you file with us appears in a secure portal: reference number, current stage, amount claimed, amount recovered and a dated timeline of every submission and response. No chasing, no guesswork.
Case reference
RB-4C81A0E2
Questions
If your question is not here, the case desk will answer it before you commit to anything.
Read all questionsA free, confidential assessment from a case officer, usually within one business day.
